Privacy Policy
Forte Apps LLC ("we", "us", or "our") operates the Police Calls SAPD mobile application, API, admin portal, and this website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Service.
Information we collect
- Account data: username, email address, and a hashed password when you register.
- Usage and device data: app version, approximate request metadata (such as IP address and timestamps in server logs), and diagnostic information needed to operate and secure the Service.
- Location data (optional): if you enable proximity alerts, we collect location while the app is in use and, if you allow it, in the background so we can notify you about nearby active calls.
- Push tokens: device push tokens (via Expo / Apple Push Notification service) when you enable notifications.
- Support tickets: messages and metadata you submit through the support portal.
- Call data: we ingest publicly released San Antonio Police Department call-for-service information. Live calls come from the City’s public active-call feed. Historical records come from the City of San Antonio dataset SAPD Calls for Service, licensed under CC BY 4.0. That source data is public. We store a modified copy (filtered, combined with the live feed, and geocoded) to provide the Service. See the Terms of Service for attribution, the City’s disclaimers, and what we change.
We do not sell your personal information. Public call records are not information we collect from you. Live calls the City releases are limited to those an assigned unit has arrived on and is working, omit calls that privacy laws keep from release, and use hundred-block addresses. The City describes this further in its Calls for Service FAQ.
How we use information
- Provide, maintain, secure, and improve the Service
- Authenticate you and enforce account approval / access controls
- Deliver proximity alerts and other notifications you enable
- Respond to support requests and legal obligations
Sharing
We use service providers under instructions to run the Service, including Railway (hosting and PostgreSQL), Expo (builds, updates, and push delivery), Apple (App Store and push delivery), and Cloudflare (DNS / CDN for this website). We may disclose information if required by law or to protect rights and safety.
Retention
We retain account, location check-in, push token, and support data while your account is active and for a reasonable period afterward for security, abuse prevention, and legal compliance, unless a shorter period is required by law.
Security
We use HTTPS, hashed passwords, and access controls. No method of transmission or storage is 100% secure.
Your rights
Depending on your location, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Submit requests through our Support portal (sign in with your account and choose the Privacy category).
Children
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
International users
Information may be processed in the United States where our providers operate.
Changes
We may update this policy and will post the new effective date on this page.
Contact
Privacy questions: https://www.policecalls.app/support